Privacy Policy


Privacy Policy

At Instinct Group, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our editing, proofreading, and translation services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Project Details: Information related to the projects you submit, including content, deadlines, and specific requirements.
  • Payment Information: Billing details necessary for processing payments (note that we do not store your credit card information).
  • Usage Data: Information about your interactions with our website, such as IP address, browser type, and access times.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To deliver the editing, proofreading, and translation services you request.
  • To Communicate: To respond to inquiries, provide updates about your projects, and send important notifications regarding our services.
  • To Improve Our Services: To analyze usage patterns and gather feedback to enhance our offerings and customer experience.
  • To Process Payments: To facilitate secure transactions and manage billing for our services.

3. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information in the following situations:

  • Service Providers: We may engage third-party service providers to assist with aspects of our services, such as payment processing and project management. These providers are obligated to protect your information and use it solely for the services they provide.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights, privacy, safety, or property, or that of others.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
  • Opt-Out: You can opt out of receiving marketing communications from us at any time.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]

 

Thank you for choosing Instinct Group. We value your trust and are committed to protecting your privacy!